Return and exchange policy

Return period
Customers can return products within 3 days from the date of receipt. This policy applies to products that fall under the return cases listed below.
Cases eligible for return
Expired product: Applicable when the product received by the customer has expired.
Quality does not meet commitment: Applicable when the product does not meet the quality standards committed by Bien Phuong Trading and Service Co., Ltd.
Product does not match order: Applicable when the product received does not match the order placed.
Return process
To make a return, customers need to provide photos or videos proving that the product is eligible for return upon receipt and contact us via contact information to notify the situation.
Bien Phuong Trading and Service Co., Ltd. will support product recall conveniently and quickly, with the recall costs being entirely the responsibility of the company.
After receiving and checking the product, we will exchange it for a new one or refund depending on the customer's request and each specific case.
We are committed to making the returns process easy and fair. Please note that only cases specified in this policy will be accepted for returns.
If you have any questions or require further assistance, please contact us via the contact information.
Thank you for choosing products of Bien Phuong Trading and Service Company Limited. We are always ready to support you best!